Terms & Conditions
Last updated: August 2026
1. ABOUT BLU ROBIN
This website, blurobinbyrobyn.co.za, is operated by Robyn Coetzee trading as Blu Robin (“Blu Robin”, “we”, “us” or “our”).
These Terms and Conditions apply to the use of this website and to purchases made from Blu Robin. By placing an order, you agree to these Terms and Conditions.
Please read them carefully before completing your purchase.
Nothing in these Terms and Conditions is intended to exclude or limit any rights or remedies that cannot lawfully be excluded under applicable consumer protection legislation.
2. PRODUCTS
Blu Robin sells original artwork, handmade and decorated items, gifts, accessories and other products.
Many Blu Robin products are handmade, hand-painted, upcycled or individually decorated. As a result, slight variations in colour, texture, finish, positioning and appearance may occur. These variations are part of the handmade nature of the product and are not necessarily defects.
We make every reasonable effort to describe and photograph products accurately.
Colours displayed on the website may differ slightly from the actual product because of photography, lighting and the colour settings of individual screens and devices.
3. ORIGINAL ARTWORK
Unless otherwise stated, artworks described as original artworks are original, hand-created pieces and not reproductions or prints.
Original artworks may be signed by the artist.
Blu Robin photographs, catalogues and records listed artworks and may retain these records after an artwork has been sold.
The artist retains the right to use photographs of sold artwork and to continue working with similar artistic styles, subject matter, techniques, imagery and design elements.
4. COPYRIGHT AND INTELLECTUAL PROPERTY
All original artwork, designs, photographs, graphics, written content and other original material appearing on this website remain protected by applicable copyright and intellectual property laws.
Purchasing an original artwork or other Blu Robin product does not transfer copyright or intellectual property rights to the purchaser.
Unless otherwise agreed in writing, purchases are for personal use only.
You may not reproduce Blu Robin artwork or designs for commercial purposes, advertising, merchandise, resale, branding or other income-generating purposes without prior written permission from Robyn Coetzee.
Commercial licensing may be available by arrangement and may be subject to a licensing fee.
5. PRICES AND PAYMENT
Prices displayed on the website are in South African Rand (ZAR) unless otherwise indicated.
Prices may change without notice. A price change will not affect an order that has already been accepted and paid for.
Orders must be paid for in full before products are dispatched or made available for collection.
Any additional shipping, courier or other charges applicable to an order will be communicated or displayed during the ordering process.
For international orders, customers should be aware that their bank, card provider or payment service may apply its own currency conversion rate or international transaction fees. Blu Robin has no control over these charges.
6. ACCEPTANCE OF ORDERS
Submitting an order through the website does not necessarily mean that the order has been accepted.
Blu Robin reserves the right to decline or cancel an order where, for example:
- a product is no longer available;
- an incorrect price or product description has been displayed;
- payment has not been successfully received;
- delivery to the requested destination is not reasonably possible;
- the order appears to be fraudulent; or
- fulfilling the order would be unlawful.
If payment has already been received for an order that Blu Robin cannot fulfil, the amount paid for the unavailable goods will be refunded.
7. SOUTH AFRICAN DELIVERIES
Domestic orders may be sent using Blu Robin’s nominated courier service.
Delivery charges, where applicable, will be communicated or displayed when the order is placed.
Delivery dates and times are estimates rather than guarantees. Delays caused by courier companies or circumstances outside Blu Robin’s reasonable control may occur.
Customers are responsible for providing a complete and correct delivery address and appropriate contact details.
If an incorrect or incomplete address results in a parcel being returned, redirected or requiring a second delivery, the customer will be responsible for the additional courier charges.
8. INTERNATIONAL ORDERS
Blu Robin accepts international orders to destinations that can reasonably be serviced by its international courier.
All international orders are shipped using DHL.
Blu Robin reserves the right not to ship particular products to particular countries where shipping is unavailable, impractical, prohibited or subject to restrictions.
International customers are responsible for ensuring that the products ordered may legally be imported into their country.
9. INTERNATIONAL SHIPPING CHARGES
International shipping costs are payable by the buyer.
Shipping costs are determined according to factors including the destination, parcel dimensions, parcel weight and DHL’s applicable charges.
Where international shipping cannot be calculated automatically through the website, Blu Robin will provide the customer with the applicable DHL shipping cost before the order is dispatched.
The order will not be dispatched until the product price and all agreed shipping charges have been paid in full.
10. INTERNATIONAL SHIPPING INSURANCE
Shipping insurance is optional for international orders.
The cost of insurance is not included in the product price or standard international shipping charge.
Customers who wish to insure their parcel must request insurance and pay the applicable additional insurance charge before the parcel is dispatched.
Customers are strongly encouraged to purchase insurance for valuable, unique or original artworks.
If a customer chooses not to purchase shipping insurance, the parcel is dispatched at the customer’s risk to the fullest extent permitted by applicable law.
Once an uninsured parcel has been handed to DHL for international carriage, Blu Robin will not accept liability for loss, theft or damage occurring while the parcel is in transit, except to the extent that such liability cannot lawfully be excluded.
Where insurance has been purchased, any claim for loss or damage will be subject to the terms, conditions, exclusions and claims procedures of the applicable insurance or courier service.
Blu Robin will reasonably assist the customer with the information or documentation required to submit an eligible courier or insurance claim, but does not guarantee that a claim will be accepted or paid.
11. PACKAGING AND TRANSIT
All orders are packaged with reasonable care to protect them during transport.
Where possible, Blu Robin encourages environmentally responsible packaging and the reuse of suitable packaging materials.
Backing boards and other packaging may therefore include clean, responsibly reused or recycled materials.
Artwork may be protected using cellophane, backing board, removable tape or other appropriate protective materials.
Customers should take care when removing packaging from delicate paper artwork.
Despite careful packaging, courier transportation involves risks outside Blu Robin’s direct control.
For this reason, international customers are strongly encouraged to select the optional shipping insurance described above.
12. CUSTOMS, DUTIES AND IMPORT TAXES
International orders may be subject to customs duties, import VAT, taxes, clearance charges, handling fees or other charges imposed by authorities or service providers in the destination country.
Unless expressly stated otherwise, these charges are not included in the purchase price or DHL shipping charge and are payable by the buyer.
Blu Robin has no control over these charges and cannot guarantee what they will be.
International customers are responsible for investigating the customs and import requirements of their country before placing an order.
Blu Robin will accurately declare the contents and value of international shipments as required by law and will not declare an order as a gift or deliberately undervalue a shipment to avoid customs charges.
13. CUSTOMS DELAYS
International parcels may be inspected, delayed or held by customs or other authorities.
Any estimated international delivery period does not include delays caused by customs clearance.
The customer is responsible for responding to requests from DHL, customs authorities or other relevant authorities for information, documentation, payment of duties or other action required to clear the shipment.
Blu Robin cannot be held responsible for customs or border-processing delays outside its reasonable control.
14. UNCLAIMED OR REFUSED INTERNATIONAL PARCELS
If an international parcel is returned to Blu Robin because the customer:
- refuses delivery;
- fails to pay customs duties, taxes or clearance charges;
- fails to provide information required for customs clearance;
- provides an incorrect or incomplete address; or
- fails to collect or accept the parcel,
the customer will be responsible for the costs incurred in returning the parcel to South Africa and, where applicable, sending it again.
Any refund that is legally due may be reduced by shipping, return shipping, customs or other costs actually incurred by Blu Robin, to the extent permitted by law.
Personalised, commissioned and made-to-order goods remain subject to the provisions relating to custom orders below.
15. LOCAL COLLECTION – GRAHAMSTOWN / MAKHANDA
Where offered, customers may collect their orders free of charge from:
Ten Cross Shoppe
Cross Street
Grahamstown / Makhanda
Orders must be paid for in full before they are delivered to the collection point.
The customer will be notified by WhatsApp when the order has been prepared and delivered to the collection point.
Customers should provide their name to a member of staff when collecting their parcel.
Orders should be collected within 48 hours of receiving the collection notification.
If an order is not collected within this period, Blu Robin may remove it from the collection point. A further delivery/handling charge may then apply before another collection or delivery attempt is made.
16. RETURNS, EXCHANGES AND REFUNDS
Blu Robin wants customers to be happy with their purchases.
Because many products are handmade, original, limited, personalised or individually decorated, customers are encouraged to examine product descriptions, photographs, dimensions and other information carefully before ordering.
Please contact Blu Robin promptly if you believe an item supplied is defective, damaged before dispatch, materially different from the product ordered, or the incorrect product has been supplied.
Nothing in these Terms and Conditions excludes a customer’s rights to a repair, replacement, refund or other remedy where such a right exists under applicable law.
Change-of-mind returns and exchanges will be considered subject to the nature and condition of the product and any applicable statutory rights.
Where a return is accepted for reasons other than a defect or incorrect supply, the product must generally be unused, undamaged and returned in its original condition and packaging.
The customer may be responsible for the cost of returning the item where permitted by law.
Customers must contact Blu Robin before sending a product back.
17. PERSONALISED, COMMISSIONED AND CUSTOM-MADE PRODUCTS
Products that have been personalised, commissioned, altered or made specifically to a customer’s requirements cannot ordinarily be returned or exchanged merely because the customer changes their mind.
This does not affect any rights the customer may have where the product is defective, was not made according to the agreed specifications, or where applicable law otherwise provides a remedy.
Once work has commenced on a commissioned or personalised order, cancellation may not be possible or may be subject to reasonable costs already incurred.
18. DAMAGED OR INCORRECT GOODS
If you receive an incorrect item or believe an item was defective or damaged before being handed to the courier, please contact Blu Robin as soon as reasonably possible and provide:
- your name and order details;
- a description of the problem; and
- clear photographs of the item and, where relevant, its packaging.
Please retain the product and packaging while the matter is being investigated.
Damage occurring during international courier transit is dealt with in accordance with the International Shipping Insurance provisions above and applicable law.
19. PRODUCT AVAILABILITY
Many Blu Robin products are individual or limited pieces.
An item appearing on the website is therefore not guaranteed to remain available.
Where the same unique product is inadvertently sold to more than one customer, Blu Robin will contact the affected customer and refund any amount paid for an item that cannot be supplied.
20. WEBSITE INFORMATION
Blu Robin takes reasonable care to ensure that information on the website is accurate.
Occasional errors may nevertheless occur in product descriptions, pricing, availability, dimensions or other information.
Blu Robin reserves the right to correct genuine errors.
Nothing in this section affects an order where applicable law prevents Blu Robin from changing or cancelling it.
21. WEBSITE USE
You may not use this website:
- for unlawful purposes;
- to infringe intellectual property rights;
- to distribute malicious software or code;
- to interfere with the security or operation of the website; or
- to collect information about other users unlawfully.
Blu Robin may restrict access to the website where reasonably necessary to protect the website, the business or other users.
22. THIRD-PARTY SERVICES AND LINKS
The website may use or link to third-party services, including payment gateways, courier services and external websites.
Those third parties may have their own terms and privacy policies.
Blu Robin is not responsible for the content or operation of independent third-party websites.
23. PERSONAL INFORMATION AND PRIVACY
Personal information supplied when using this website or placing an order will be handled in accordance with Blu Robin’s Privacy Policy and applicable South African data protection legislation, including the Protection of Personal Information Act (POPIA).
Information necessary to fulfil an order may be provided to relevant service providers, including payment processors and courier companies such as DHL.
24. LIMITATION OF LIABILITY
To the fullest extent permitted by law, Blu Robin will not be liable for indirect, incidental or consequential loss arising from the use of the website or products sold through it.
Nothing in these Terms and Conditions is intended to exclude or restrict liability where doing so would be prohibited by applicable law.
In particular, nothing in these Terms and Conditions removes any statutory consumer rights that cannot legally be waived.
25. EVENTS OUTSIDE OUR CONTROL
Blu Robin will not be responsible for delays or failure to perform obligations caused by circumstances outside its reasonable control, including natural disasters,extreme weather, strikes, civil disruption, war, transport disruption, courier delays, customs delays, government restrictions, telecommunications failures or other similar events.
Where such an event occurs, Blu Robin will take reasonable steps to minimise its effect on affected orders.
26. CHANGES TO THESE TERMS
Blu Robin may update these Terms and Conditions from time to time.
The Terms and Conditions applicable to an order will generally be those published on the website when the order is placed, subject to applicable law.
27. GOVERNING LAW
These Terms and Conditions are governed by the laws of the Republic of South Africa.
Any dispute will be dealt with in accordance with applicable South African law, without excluding any rights a consumer may have under legislation applicable to the transaction.
28. CONTACT
Questions about products, orders, shipping, returns or these Terms and Conditions may be directed to Blu Robin using the contact details provided on the website.